Poland’s Ministry of Digital Affairs confirmed on the morning of 11 May 2026 that the country’s Trusted Profile (Profil Zaufany) authentication service had gone offline, preventing users from logging in or placing electronic signatures. While the outage affects millions of Polish citizens who rely on the e-ID for tax, health-care and social-security portals, it has an outsized impact on the country’s fast-growing foreign community and the companies that employ them.
![Nationwide e-ID outage in Poland freezes online residence-permit filings]()
At times like these, VisaHQ can step in: through its dedicated Poland page (https://www.visahq.com/poland/) the service walks employers and assignees through alternative filing strategies, schedules consular appointments, and assembles paper document packs so that cases keep moving even when government portals stall.
Since 27 April Poland has required almost every application for a temporary, permanent or EU long-term-resident permit to be submitted through the new MOS 2.0 platform. The portal authenticates exclusively via Profil Zaufany; without it, applicants cannot start, sign or pay for a case, and HR teams cannot upload the mandatory Annex 1 employer declarations. Immigration lawyers report that dozens of deadlines—including the 30-day window for employers to e-sign forms—could be missed if the disruption lasts more than 24 hours, potentially triggering case suspension or fines of up to PLN 30,000 per worker. The ministry advised users to switch temporarily to the mObywatel mobile-ID app, but MOS does not yet accept that credential. Provincial immigration offices say they will continue to count statutory time limits, arguing that the outage is “a technical obstacle beyond the authority’s control.” Employers therefore face a dilemma: risk non-compliance or attempt in-person filings that may now be rejected under the digital-first rules. Global-mobility managers are urged to 1) identify foreign staff whose lawful-stay deadlines fall in the next two weeks; 2) prepare paper backups for time-sensitive filings; 3) obtain screen grabs showing the system failure to support force-majeure arguments, and 4) brief travellers that online tax-number applications, EU-Blue-Card renewals and posted-worker registrations will also be delayed. The ministry has not provided an estimated time of service restoration.
At times like these, VisaHQ can step in: through its dedicated Poland page (https://www.visahq.com/poland/) the service walks employers and assignees through alternative filing strategies, schedules consular appointments, and assembles paper document packs so that cases keep moving even when government portals stall.
Since 27 April Poland has required almost every application for a temporary, permanent or EU long-term-resident permit to be submitted through the new MOS 2.0 platform. The portal authenticates exclusively via Profil Zaufany; without it, applicants cannot start, sign or pay for a case, and HR teams cannot upload the mandatory Annex 1 employer declarations. Immigration lawyers report that dozens of deadlines—including the 30-day window for employers to e-sign forms—could be missed if the disruption lasts more than 24 hours, potentially triggering case suspension or fines of up to PLN 30,000 per worker. The ministry advised users to switch temporarily to the mObywatel mobile-ID app, but MOS does not yet accept that credential. Provincial immigration offices say they will continue to count statutory time limits, arguing that the outage is “a technical obstacle beyond the authority’s control.” Employers therefore face a dilemma: risk non-compliance or attempt in-person filings that may now be rejected under the digital-first rules. Global-mobility managers are urged to 1) identify foreign staff whose lawful-stay deadlines fall in the next two weeks; 2) prepare paper backups for time-sensitive filings; 3) obtain screen grabs showing the system failure to support force-majeure arguments, and 4) brief travellers that online tax-number applications, EU-Blue-Card renewals and posted-worker registrations will also be delayed. The ministry has not provided an estimated time of service restoration.
