Last updated: July 18, 2019
PLEASE READ THESE TERMS AND CONDITIONS OF SERVICE BEFORE USING VisaHQ.com
BY USING THIS SITE, BY SENDING OR DELIVERING YOUR PASSPORT(S), APPLICATION(S), OTHER DOCUMENT(S) TO VisaHQ.com YOU ACKNOWLEDGE READING AND ACCEPTING THESE TERMS & CONDITIONS AND AGREE NOT TO VIOLATE OUR POLICIES.
By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, VisaHQ.com may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.
Refund Policy. If you cancel the service you may be entitled to a refund. If your passport and other supporting documents were received by VisaHQ.com and have already been submitted by VisaHQ.com for processing at the time of cancelation you will not receive any refund; however, if the submission has not been made at the time of cancelation you will receive a partial refund equal to the difference of any fees paid, return shipping charges, and a $25 processing charge. No refunds will be giving for electronic visas (e-visas) to Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Congo Democratic Republic, Congo Republic, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Portugal, Qatar, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts Nevis, Saint Lucia, Saint Martin, Saint Pierre Miquelon, Saint Vincent Grenadines, Samoa, San Marino, Sao Tome Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovak Republic, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Vatican, Venezuela, Vietnam, Wallis Futuna Islands, Yemen, Zambia and Zimbabwe. If you have not shipped your passport and other supporting documents and wish to cancel, you will receive a partial refund if regarding entry into Austria, Azerbaijan, Bangladesh, Belgium, Bolivia, Brazil, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Italy, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Nigeria, Norway, Oman, Poland, Portugal, Qatar, Russia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, Uzbekistan, Vietnam and Zimbabwe (refund is equal to the difference of any fees paid and a $25 processing charge) and a full refund if regarding entry to any other country.
You may cancel by using Cancel/Delete function in your account when logged in or by calling our service line. Notwithstanding the foregoing, VisaHQ.com cannot process refunds for Credit Card payments over 3 months old under any circumstances. In such cases VisaHQ.com may issue a store credit applicable to future applications submitted through VisaHQ.com. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.
Processing time. Processing time for visas and passports quoted by VisaHQ.com are approximate and based on processing times provided by Consulates and the Department of State under normal circumstances. Processing time should be calculated starting the next business day of the date when the documents are delivered to VisaHQ.com for "Same Day" and "Next Day" processing options. For other processing options processing time should be calculated starting the day after submission of the documents to the embassy or the Department of State. Consulates and/or the US Department of State may request additional documents and may delay and/or deny processing at their discretion without further explanations. VisaHQ.com will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service.
Fees and Payments. You agree that your credit card(s) will be billed immediately after online verification takes place. You agree to pay all fees and charges for any products or services offered for sale by VisaHQ.com or by any other vendor or service provider through VisaHQ.com. You shall pay all applicable taxes and shipping charges relating to the purchase of any other products or services. Requirements and fees related to the processing of passports and visas are subject to change, including, but not limited to, embassy consular fees, application forms and documentation required for visa issuance, which are subject to change without notice.
Your documents are safe with VisaHQ. All passports are covered for up to $500. We take our job seriously. All passports that are submitted to VisaHQ for processing are covered for up to $500 against any loss or damage. If you choose FedEx when applying online, we will even cover your passport in transit to us and from us to you. Your peace of mind is our greatest reward.
We will reimburse if the documents are lost while in our possession or while being fedexed to/from us using labels purchased on our site while placing order online. (if labels are issued from our account we will have a chance to investigate shall the package get lost).
Shipping. VisaHQ.com uses FedEx for all its shipping needs unless instructed otherwise. VisaHQ.com uses standard envelopes and other standard packing materials provided by FedEx or another shipping company as instructed by a client. Sometimes documents get damaged or lost during shipping. VisaHQ.com is not responsible for any damage or loss that occurs while the product is in client's possession or in transit. VisaHQ.com strongly encourages its clients to use shipping services that provide real time tracking of packages in transit. VisaHQ.com is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any and all packages. VisaHQ.com cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims.
Shipping: Document Safety. VisaHQ.com employs best practices to maintain the safety of all client documents in its custody or control. VisaHQ.com uses FedEx for all its shipping needs unless instructed otherwise. VisaHQ.com uses standard envelopes and other standard packing materials provided by FedEx or another shipping company as instructed by a client. Sometimes documents get damaged or lost during shipping. VisaHQ.com is not responsible for any damage or loss that occurs while the product is in client's possession. VisaHQ.com strongly encourages its clients to use shipping services that provide real time tracking of packages in transit. VisaHQ.com is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any and all packages; provided, however, subject to the below, VisaHQ.com shall nevertheless cover up to $500 of any fees a client incurs in securing a replacement passport provided the client followed VisaHQ.com’s recommended shipping instructions and such client’s passport was lost regardless. VisaHQ.com cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims. Further, subject to the below, if any client passport is lost by reason of VisaHQ.com’s errors in preparing shipping labels or otherwise in coordinating shipping, VisahHQ.com shall fully reimburse the client all fees such client incurs in securing a replacement passport. All fee requests for replacement passport reimbursement must be substantiated with documentary evidence; and VisaHQ.com’s total reimbursement shall not exceed the fees paid by such Client to VisaHQ.com for the service giving rise to the lost passport. VisaHQ.com takes document safety seriously and, consequently, lost documents are an extremely rare occurrence.
Service description. VisaHQ.com does its best to correctly describe all services that appear on the website. However, VisaHQ.com does not warrant that all the statements, definitions, and descriptions are most current, complete, accurate, and error free. Consulates often change their requirements and fees without prior warning and changes can take effect immediately. In an event, shall any description of service or any information on our site become outdated or inaccurate, you agree to hold VisaHQ.com harmless. You will not hold VisaHQ.com responsible for any and all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the VisaHQ.com website.
Service. Requirements and fees related to the processing of passports and visas are subject to change without notice. Application forms and additional documents required for visa issuance are subject to change without notice. Consular and U.S. Passport Agency officials may request additional documentation at their discretion. They may also decline issuance of travel documents, visa, or passport without disclosing the reason for denial. Processing time for visas and passports quoted by VisaHQ.com are approximations based on normal circumstances, and are deemed reliable in most cases but are not guaranteed. VisaHQ.com will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. VisaHQ.com reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.
Privacy. Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.
Communications. By using this site and our services you give VisaHQ.com your express permission to contact you via email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing and promotional materials.
Security. By submitting registration and application forms, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID or password. Please refer to our Privacy Statement that governs submitted & distributed information.
Intellectual Property. This Web site, including but not limited to text, content, photographs, graphics, software applications, is protected as a collective work by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of the U.S. and other countries. All logos, images, Web site design, text, graphics, software, HTML code used to generate Web pages on VisaHQ.com, are the sole property of VisaHQ.com and cannot be copied, adapted, sketched, painted, or otherwise reproduced in any manner whatsoever without the prior written permission of VisaHQ.com. All other service marks, trademarks, names or logos, individual articles, columns and other elements are the property of their respective owners. VisaHQ.com is not responsible for other service marks, trademarks, names or logos, articles, columns, and other elements that may be copyrighted or may be the trademarks and/or service marks of their respective owners.
Copyrights and Trademarks compliance. VisaHQ.com takes all steps necessary to insure compliance with and honoring intellectual property rights of others. You hereby agree to hold VisaHQ.com free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify VisaHQ.com of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow VisaHQ.com enough time to investigate and respond to any such infringement or accusation before taking any legal action.
Indemnification. You shall indemnify, hold and save harmless, and defend at your own expense VisaHQ.com, its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone using your computer/user ID. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit and/or action or proceeding attributable to any such action.
Termination. You agree that VisaHQ.com shall have the right to terminate your ability to access this site at any time without notice and you that will not hold VisaHQ.com responsible or liable for any damages whatsoever. VisaHQ.com reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.
Links. This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site.
Restrictions on Use. This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. YOU MAY NOT COPY, REPRODUCE, RECOMPILE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER, DISTRIBUTE, PUBLISH, DISPLAY, PERFORM, MODIFY, UPLOAD TO, CREATE DERIVATIVE WORKS FROM, RECIRCULATE, TRANSMIT OR IN ANY WAY EXPLOIT ANY PART OF THIS WEBSITE, IMAGES AND OTHER MATERIAL, OR OFFER ANY PART OF THE SERVICE FOR SALE, OR DISTRIBUTION WITHOUT THE PRIOR WRITTEN CONSENT OF VisaHQ.com.
Disclaimer. All the information on this web site is provided "as is" and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall VisaHQ.com be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site. VisaHQ.com hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, VisaHQ.com, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from non-performance. VisaHQ.com does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme, style, and expressions provided directly or through any third party to this web site.
Entire Agreement. This agreement along with the Privacy Statement constitute the entire agreement between you and VisaHQ.com and supersedes any and all prior agreements, statements or representations regarding VisaHQ.com. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Virginia, USA.