British leisure airline Jet2 has moved to calm passengers after social-media complaints that three-hour passport queues at Spanish airports could cause them to miss their pre-booked resort transfers. In an exchange on 28 April, the carrier pledged that its ground teams would monitor congestion and hold coaches if necessary—guidance it reiterated publicly on 29 April.
![Jet2 reassures holiday-makers as Spain’s passport-control queues threaten airport transfers]()
For travellers who want extra reassurance before they fly, VisaHQ offers an easy way to double-check Spain’s latest entry rules and manage any required documentation online. Its dedicated Spain page (https://www.visahq.com/spain/) consolidates EES updates, visa information, and optional fast-track services, empowering both holidaymakers and corporate travel planners to smooth the arrival process long before landing.
The new EU Entry/Exit System, combined with a sharp uptick in arrivals ahead of the May Day bank holiday, has stretched border capacity at Palma de Mallorca, Málaga and Alicante. Aena has already authorised manual fast-tracking for vulnerable passengers, but airlines worry that long inbound delays ripple across the entire customer journey. Jet2holidays said its “Red Team” reps stationed in arrival halls are liaising directly with National Police supervisors and adjusting coach schedules in real time. A dedicated SMS service and in-app notifications now alert travellers if their transfer departure is rescheduled. For corporate mobility managers organising incentive trips or relocating staff via low-cost carriers, the message is two-fold: build extra time into itineraries and ensure employees keep phones switched on after landing. Jet2 is also encouraging travellers to upload passport details in advance to speed boarding and arrival document checks. While the airline expects queues to ease once repeat travellers are enrolled in EES, it warned that peak-summer Saturdays could remain challenging and advised clients to consider premium “Express Security” and VIP arrival services where available.
For travellers who want extra reassurance before they fly, VisaHQ offers an easy way to double-check Spain’s latest entry rules and manage any required documentation online. Its dedicated Spain page (https://www.visahq.com/spain/) consolidates EES updates, visa information, and optional fast-track services, empowering both holidaymakers and corporate travel planners to smooth the arrival process long before landing.
The new EU Entry/Exit System, combined with a sharp uptick in arrivals ahead of the May Day bank holiday, has stretched border capacity at Palma de Mallorca, Málaga and Alicante. Aena has already authorised manual fast-tracking for vulnerable passengers, but airlines worry that long inbound delays ripple across the entire customer journey. Jet2holidays said its “Red Team” reps stationed in arrival halls are liaising directly with National Police supervisors and adjusting coach schedules in real time. A dedicated SMS service and in-app notifications now alert travellers if their transfer departure is rescheduled. For corporate mobility managers organising incentive trips or relocating staff via low-cost carriers, the message is two-fold: build extra time into itineraries and ensure employees keep phones switched on after landing. Jet2 is also encouraging travellers to upload passport details in advance to speed boarding and arrival document checks. While the airline expects queues to ease once repeat travellers are enrolled in EES, it warned that peak-summer Saturdays could remain challenging and advised clients to consider premium “Express Security” and VIP arrival services where available.
