Brazil’s civil-aviation regulator, the Agência Nacional de Aviação Civil (ANAC), quietly switched on a new digital portal—Anac Passageiro—at 07:28 BRT on 14 April 2026. The site, which sits on the gov.br domain, is designed to become the single front door for all passenger complaints that are not resolved directly with an airline. How it works. Travelers log in with their gov.br digital ID, choose the flight and airline, upload supporting documents and select one of 17 complaint categories (delay, baggage damage, involuntary downgrade, denied boarding, refund problems, etc.). Once the claim is submitted, carriers have a hard 10-calendar-day deadline to reply. Passengers then have up to 30 days to rate the response. If they give the airline a score below three (out of five), the case is automatically escalated to ANAC’s supervision team, which can open an administrative investigation and levy fines of up to R$200 000 per infringement.
![Brazil’s ANAC Launches ‘Anac Passageiro’ Platform Giving Air Travelers a New 10-Day Complaint Resolution Timetable]()
Travel managers looking to keep itineraries friction-free may also want to get ahead of visa and entry-permit hurdles. VisaHQ’s Brazil desk (https://www.visahq.com/brazil/) streamlines the application process for business and leisure travelers alike, providing up-to-date requirements, document checklists and expedited filing services—so teams can focus on flights and, if needed, the new Anac Passageiro claims instead of consular paperwork.
Why it matters for corporate mobility managers. Brazil is Latin America’s second-busiest domestic aviation market; flight disruption was already running 21 percent above the five-year average in Q1 2026, according to ANAC statistics. Until now, companies often relied on the consumer-protection platform Consumidor.gov.br—built for the retail sector and ill-suited to air-travel complexities—or on time-consuming Procon filings in each state. The dedicated portal standardises data capture, reduces forum shopping and gives employers a clear escalation path when duty-of-care cases (missed connections, stranded staff) arise. Compliance implications for airlines. All scheduled carriers serving Brazil—LATAM, Gol, Azul, Voepass, as well as foreign operators with fifth-freedom rights—must register compliance officers on the platform within 15 days. Failure to respond inside the 10-day window counts as tacit admission of fault and doubles any eventual penalty. ANAC says it will publish quarterly dashboards naming airlines with the highest and lowest satisfaction scores, a move expected to influence corporate-travel RFPs. Next steps. A mobile app will launch “before the July vacation peak,” according to ANAC’s Digital Services Secretary. Integration with the CPF-based gov.br wallet means passengers will eventually receive pro-active push alerts when flight status changes trigger compensation rights under Resolution 400/2016. For mobility teams the immediate takeaway is clear: update internal travel-policy guidance so employees know they must lodge disputes first with the carrier and, if unresolved, via Anac Passageiro rather than through local consumer-agencies.
Travel managers looking to keep itineraries friction-free may also want to get ahead of visa and entry-permit hurdles. VisaHQ’s Brazil desk (https://www.visahq.com/brazil/) streamlines the application process for business and leisure travelers alike, providing up-to-date requirements, document checklists and expedited filing services—so teams can focus on flights and, if needed, the new Anac Passageiro claims instead of consular paperwork.
Why it matters for corporate mobility managers. Brazil is Latin America’s second-busiest domestic aviation market; flight disruption was already running 21 percent above the five-year average in Q1 2026, according to ANAC statistics. Until now, companies often relied on the consumer-protection platform Consumidor.gov.br—built for the retail sector and ill-suited to air-travel complexities—or on time-consuming Procon filings in each state. The dedicated portal standardises data capture, reduces forum shopping and gives employers a clear escalation path when duty-of-care cases (missed connections, stranded staff) arise. Compliance implications for airlines. All scheduled carriers serving Brazil—LATAM, Gol, Azul, Voepass, as well as foreign operators with fifth-freedom rights—must register compliance officers on the platform within 15 days. Failure to respond inside the 10-day window counts as tacit admission of fault and doubles any eventual penalty. ANAC says it will publish quarterly dashboards naming airlines with the highest and lowest satisfaction scores, a move expected to influence corporate-travel RFPs. Next steps. A mobile app will launch “before the July vacation peak,” according to ANAC’s Digital Services Secretary. Integration with the CPF-based gov.br wallet means passengers will eventually receive pro-active push alerts when flight status changes trigger compensation rights under Resolution 400/2016. For mobility teams the immediate takeaway is clear: update internal travel-policy guidance so employees know they must lodge disputes first with the carrier and, if unresolved, via Anac Passageiro rather than through local consumer-agencies.
