Less than 24 hours after confirming the go-live date for the Case Handling Module (MOS), Poland’s Office for Foreigners has published an extensive English-language FAQ and step-by-step instructions designed to help migrants and employers navigate the platform. The material, posted on 12 April, walks users through creating an account, logging in with the national e-ID gateway, uploading biometric photographs and attaching third-party documents such as employer declarations. For those who would prefer expert assistance rather than navigating the new portal on their own, VisaHQ’s Poland desk can step in to coordinate document collection, translations, fee payments and even fallback Schengen visa arrangements, all through a single online dashboard. Details are available at https://www.visahq.com/poland/ The guidance clarifies several grey areas. Intra-corporate transferees (ICT), long-term ICT mobility cases and most family-reunification applicants will *not* be able to use MOS at launch and must continue to file paper forms. Likewise, foreigners relying on a spouse who is an EU citizen or UK beneficiary of the Withdrawal Agreement must still apply in person. Officials promise that additional permit categories will migrate online in "subsequent development phases," but no timetable is given. A new warning highlights file-size limits and the need for colour scans of every passport page. Applications missing employer-signed annexes will automatically time-out after 14 days, forcing applicants to start over. The guide also lists statutory fees (PLN 340–640 stamp duty plus PLN 100 card fee) and reminds users that payments must be uploaded before the system will generate an Official Receipt (UPO). From an operational standpoint, the document will be invaluable for corporate mobility teams racing to adapt their workflows before 27 April. Experts suggest translating the FAQ into employees’ native languages, running mock submissions and scheduling IT “war rooms” on launch day to troubleshoot log-in or signature failures. While digitalisation should ultimately speed up adjudication, practitioners expect an initial spike in rejections as applicants test the system’s boundaries. Firms are therefore building contingency plans—such as accelerated Schengen business visas—to cover staff who might lose status if MOS applications bounce.
