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Emirates outlines flexible re-booking rules as website crashes from high traffic

Mar 3, 2026
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Emirates outlines flexible re-booking rules as website crashes from high traffic
Emirates published an online travel update on 28 February, subsequently amended on 2 March, confirming that **all flights to and from Dubai were suspended until 15:00 on 1 March** and setting out customer options. Travellers booked within the 72-hour window may re-book on any Emirates service up to ten days after the original departure or request a full refund.

The carrier’s website experienced intermittent outages on 2 March as stranded customers logged in simultaneously; Emirates urged passengers to use its mobile app or contact travel agents for re-bookings.

Emirates outlines flexible re-booking rules as website crashes from high traffic


If your contingency plans involve rerouting staff via neighboring states or extending their stay in the UAE, VisaHQ can streamline any new visa or transit-permit requirements in a matter of hours. Their online platform (https://www.visahq.com/united-arab-emirates/) offers corporate dashboards, real-time tracking, and round-the-clock customer support to ensure travel documentation is never the bottleneck.

Although Emirates has weathered geopolitical disruptions before, the sheer number of trunk-route cancellations—London, Sydney, New York, Mumbai—means corporates should expect downstream seat shortages and fare spikes when operations resume. Mobility managers moving project teams into or out of the Gulf are advised to lock in alternative routings via Cairo or Istanbul where inventory still exists.

The airline said it continues to review flight schedules "in line with airspace availability" and will issue further NOTAM-driven updates. Travellers should avoid the airport until their flight status shows "operating".

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