Prague’s Václav Havel Airport has quietly switched on “AVA”, a conversational digital assistant that answers questions, pushes live flight alerts and guides travellers through the terminals in Czech, English and five other languages. The airport says the chatbot—initially available on WhatsApp and scheduled to go live on Facebook Messenger on 2 February—will eventually integrate with Apple Business Chat and WeChat to reach Asian markets.
For business travellers the biggest draw is the new “Flight Watch” function. Once a passenger shares a booking reference, AVA monitors real-time data feeds and automatically sends gate changes, boarding announcements and baggage-belt numbers. The service also links to the airport’s FastTrack security purchase page and suggests quieter checkpoints when queues spike above ten minutes.
The launch is part of Prague Airport’s broader digital-first strategy. In 2025 the hub handled almost 17.8 million passengers—just shy of its 2019 record—and introduced 19 new routes. Management says automation is essential to absorb further growth without costly terminal expansion. Future releases will add indoor navigation, lounge-capacity indicators and an interface for mobility-impaired travellers that can pre-book assistance.
![Prague Airport debuts 24/7 “AVA” digital assistant to streamline passenger journeys]()
For those who still need to secure a Schengen visa before landing in the Czech capital, VisaHQ can streamline the entire application process. The online platform offers step-by-step guidance, document verification and express courier options for Czech Republic entry permits and dozens of other destinations, ensuring that the convenience promised by AVA starts well before you reach the airport (https://www.visahq.com/czech-republic/).
Corporate mobility managers have welcomed the move. “When you’re rotating teams in and out of Prague on 24-hour turn-arounds, even a ten-minute delay in finding the right gate costs money,” notes Petra Novotná, travel lead for a Brno-based semiconductor firm. According to initial airport metrics, passengers who used AVA during the soft-launch spent on average four minutes less in way-finding and 12 % more in airside retail—a win for both travellers and concessionaires.
With Schengen-wide biometric Entry/Exit checks looming in April, AVA will soon display expected border-control wait times and push reminders about passport validity and ETIAS requirements, airport officials confirmed. The chatbot is being developed in partnership with Czech AI start-up Feedyou and will run on Microsoft Azure cloud infrastructure to comply with EU data-residency rules.
For business travellers the biggest draw is the new “Flight Watch” function. Once a passenger shares a booking reference, AVA monitors real-time data feeds and automatically sends gate changes, boarding announcements and baggage-belt numbers. The service also links to the airport’s FastTrack security purchase page and suggests quieter checkpoints when queues spike above ten minutes.
The launch is part of Prague Airport’s broader digital-first strategy. In 2025 the hub handled almost 17.8 million passengers—just shy of its 2019 record—and introduced 19 new routes. Management says automation is essential to absorb further growth without costly terminal expansion. Future releases will add indoor navigation, lounge-capacity indicators and an interface for mobility-impaired travellers that can pre-book assistance.
For those who still need to secure a Schengen visa before landing in the Czech capital, VisaHQ can streamline the entire application process. The online platform offers step-by-step guidance, document verification and express courier options for Czech Republic entry permits and dozens of other destinations, ensuring that the convenience promised by AVA starts well before you reach the airport (https://www.visahq.com/czech-republic/).
Corporate mobility managers have welcomed the move. “When you’re rotating teams in and out of Prague on 24-hour turn-arounds, even a ten-minute delay in finding the right gate costs money,” notes Petra Novotná, travel lead for a Brno-based semiconductor firm. According to initial airport metrics, passengers who used AVA during the soft-launch spent on average four minutes less in way-finding and 12 % more in airside retail—a win for both travellers and concessionaires.
With Schengen-wide biometric Entry/Exit checks looming in April, AVA will soon display expected border-control wait times and push reminders about passport validity and ETIAS requirements, airport officials confirmed. The chatbot is being developed in partnership with Czech AI start-up Feedyou and will run on Microsoft Azure cloud infrastructure to comply with EU data-residency rules.
