Finavia, the state-owned operator of Helsinki-Vantaa Airport, revealed today that Finland’s main international gateway has once again been named the best European airport in the 15–25 million-passenger category of Airports Council International’s (ACI) Airport Service Quality (ASQ) awards. The accolade—based entirely on passenger surveys—marks the seventh victory for Helsinki since 2018, underscoring the airport’s status as a premium hub for both leisure and corporate travellers.
According to Finavia’s newly appointed airport director, Laura Inttilä, the result reflects a multi-year investment programme that has overhauled check-in halls, security lanes, retail areas and the intermodal travel centre. Digital enhancements, including the myFlight personal-assistant app and real-time security-queue forecasts, were specifically highlighted by ACI auditors as best-practice examples of technology-driven passenger facilitation.
Why does an ASQ award matter to global-mobility managers? Helsinki-Vantaa handles roughly 90 percent of Finland’s international air traffic and is a critical transfer point for long-haul connections between Europe and North America or Asia. A consistently high customer-experience ranking translates into shorter minimum-connection times, lower missed-flight risk for time-sensitive assignees, and a stronger negotiating position when corporate-rate discussions with airlines and ground-service providers arise.
![Helsinki Airport voted Europe’s best in its size class—for the seventh time]()
Finavia notes that its next development focus is data-guided operations, aiming to integrate queue analytics with border-control staffing models. This is particularly relevant in light of the EU’s forthcoming Entry/Exit System (EES), which airports fear could lengthen border-processing times for third-country nationals. Helsinki plans to deploy additional eGates and expand its biometric-token trials ahead of the EES go-live, scheduled for autumn 2026.
For organisations coordinating international travel, visa formalities can be just as critical as flight connections. VisaHQ’s dedicated Finland page (https://www.visahq.com/finland/) streamlines the application process for Schengen visas and residence permits, offering step-by-step guidance, document-check services and real-time status updates—an efficient complement to Helsinki Airport’s own emphasis on hassle-free journeys.
For multinational companies sending staff to Finland—or using Helsinki as a Nordic hub—the message is clear: the airport intends to maintain, and arguably raise, its recognised service levels. Travel-programme owners may wish to incorporate Helsinki’s ASQ metrics into their supplier-scorecards and consider routing traffic through the Finnish capital when schedule options allow.
According to Finavia’s newly appointed airport director, Laura Inttilä, the result reflects a multi-year investment programme that has overhauled check-in halls, security lanes, retail areas and the intermodal travel centre. Digital enhancements, including the myFlight personal-assistant app and real-time security-queue forecasts, were specifically highlighted by ACI auditors as best-practice examples of technology-driven passenger facilitation.
Why does an ASQ award matter to global-mobility managers? Helsinki-Vantaa handles roughly 90 percent of Finland’s international air traffic and is a critical transfer point for long-haul connections between Europe and North America or Asia. A consistently high customer-experience ranking translates into shorter minimum-connection times, lower missed-flight risk for time-sensitive assignees, and a stronger negotiating position when corporate-rate discussions with airlines and ground-service providers arise.
Finavia notes that its next development focus is data-guided operations, aiming to integrate queue analytics with border-control staffing models. This is particularly relevant in light of the EU’s forthcoming Entry/Exit System (EES), which airports fear could lengthen border-processing times for third-country nationals. Helsinki plans to deploy additional eGates and expand its biometric-token trials ahead of the EES go-live, scheduled for autumn 2026.
For organisations coordinating international travel, visa formalities can be just as critical as flight connections. VisaHQ’s dedicated Finland page (https://www.visahq.com/finland/) streamlines the application process for Schengen visas and residence permits, offering step-by-step guidance, document-check services and real-time status updates—an efficient complement to Helsinki Airport’s own emphasis on hassle-free journeys.
For multinational companies sending staff to Finland—or using Helsinki as a Nordic hub—the message is clear: the airport intends to maintain, and arguably raise, its recognised service levels. Travel-programme owners may wish to incorporate Helsinki’s ASQ metrics into their supplier-scorecards and consider routing traffic through the Finnish capital when schedule options allow.
