Budget carrier HK Express has issued a travel alert stating that several online functions – including web and mobile check-in, manage-my-booking and flight-status tools – will be offline from the evening of 17 November until the morning of 18 November (HKT) for planned system maintenance.
During the outage, passengers must complete airport counter check-in, with desks opening three hours and closing one hour before departure. The airline recommends arriving at least two hours early to avoid queues. Corporate travel managers moving cost-sensitive travellers on HK Express – popular for Greater Bay Area hops – should alert staff to possible longer wait times and print hard-copy itineraries.
![HK Express Schedules Overnight IT Maintenance, Online Check-in Unavailable 17–18 Nov]()
While the maintenance window is short, it coincides with evening peak departures to Japan, Taiwan and Thailand. Travellers requiring seat changes or extra-bag purchases should process them before 18:00 HKT on 17 Nov. No flight cancellations are expected.
The incident highlights the reliance of low-cost carriers on digital self-service: any downtime can materially affect passenger flow. Firms may wish to build buffer time into airport transfers when similar IT upgrades are announced.
During the outage, passengers must complete airport counter check-in, with desks opening three hours and closing one hour before departure. The airline recommends arriving at least two hours early to avoid queues. Corporate travel managers moving cost-sensitive travellers on HK Express – popular for Greater Bay Area hops – should alert staff to possible longer wait times and print hard-copy itineraries.
While the maintenance window is short, it coincides with evening peak departures to Japan, Taiwan and Thailand. Travellers requiring seat changes or extra-bag purchases should process them before 18:00 HKT on 17 Nov. No flight cancellations are expected.
The incident highlights the reliance of low-cost carriers on digital self-service: any downtime can materially affect passenger flow. Firms may wish to build buffer time into airport transfers when similar IT upgrades are announced.
