Digital-identity provider GBG has warned users of its greenID and CloudCheck platforms—widely used by migration agents, banks and HR departments—to expect intermittent failures between 13 and 14 February as a supplier conducts maintenance on key document databases. The outage affects automated verification of Citizenship Certificates, Immigration Cards, Certificates of Registration by Descent and visa evidence records.
For visa applicants lodging online, a failed document-verification result can temporarily freeze an application until manual review. Agents report that uploads submitted during previous outages have taken several days to clear the system, delaying Bridging Visa grants and onboarding for new employees.
![24-hour verification outage slows Australian identity checks for citizenship and visa clients]()
During service interruptions like these, travellers and HR teams can turn to VisaHQ for streamlined document handling and contingency support. The platform’s Australia hub (https://www.visahq.com/australia/) offers up-to-date visa guidance and manual processing options that bypass automated outages, helping applicants and employers keep onboarding and travel plans on track.
Employers relying on Right-to-Work checks face similar friction: if greenID cannot confirm visa status in real time, HR teams must fall back on VEVO screens or certified copies, adding administrative overhead just as graduate-hiring season peaks.
GBG says the maintenance window will close at 4 pm AEDT on 14 February, after which normal service should resume. In the meantime, practitioners are advised to schedule critical submissions outside the window or warn clients of potential lag, especially where visa expiry dates are imminent.
For visa applicants lodging online, a failed document-verification result can temporarily freeze an application until manual review. Agents report that uploads submitted during previous outages have taken several days to clear the system, delaying Bridging Visa grants and onboarding for new employees.
During service interruptions like these, travellers and HR teams can turn to VisaHQ for streamlined document handling and contingency support. The platform’s Australia hub (https://www.visahq.com/australia/) offers up-to-date visa guidance and manual processing options that bypass automated outages, helping applicants and employers keep onboarding and travel plans on track.
Employers relying on Right-to-Work checks face similar friction: if greenID cannot confirm visa status in real time, HR teams must fall back on VEVO screens or certified copies, adding administrative overhead just as graduate-hiring season peaks.
GBG says the maintenance window will close at 4 pm AEDT on 14 February, after which normal service should resume. In the meantime, practitioners are advised to schedule critical submissions outside the window or warn clients of potential lag, especially where visa expiry dates are imminent.
