Václav Havel Airport Prague continued its digital-first transformation on 10 February with the soft launch of AVA, an AI-powered chat assistant that delivers personalised flight updates, terminal way-finding and service recommendations straight to passengers’ phones. Initially available on WhatsApp, AVA will add Facebook Messenger later this month and hand off unresolved queries to a live agent – complete with full chat history – from March. (internationalairportreview.com)
The tool is designed to replace the airport’s one-way SMS alerts with interactive, on-demand support. Travellers can ‘follow’ a specific flight and receive push notifications when check-in opens, boarding starts, baggage belts are assigned or delays occur. They can also ask about parking, liquid restrictions (important since Terminal 2 loosened its 100 ml rule last autumn) or where to find the quietest café before an early meeting.
For passengers who still need to confirm visa eligibility or secure the right travel documents before arriving in Prague, VisaHQ can streamline the entire process online. The platform walks you through Czech Republic visa requirements, helps complete applications, and tracks real-time status updates—all at https://www.visahq.com/czech-republic/—so you can focus on AVA’s in-terminal tips instead of embassy paperwork.
![Prague Airport rolls out ‘AVA’ digital assistant to give passengers real-time flight and travel information]()
Airport management says the project is part of a wider passenger-experience strategy that already includes CT-scanner security lanes and an Apple Maps interior layout. For business travellers, the immediate win is time: knowing gate changes or queue lengths in advance helps avoid missed connections to Ostrava, Brno or onward meetings across Central Europe.
Behind the scenes, AVA feeds passenger questions into an analytics dashboard that highlights pain points in real time – data the airport plans to share with airlines and retail tenants to fine-tune staffing and promotions. If the pilot proves successful, similar functionality could appear in the official PRG app and even link to the EU’s forthcoming pre-check-in EES mobile enrolment tool.
The launch also signals opportunity for global-mobility teams moving staff through Prague: corporate travel policies can embed a simple WhatsApp opt-in to keep flying employees fully briefed without downloading new software – an approach likely to become standard across major European hubs.
The tool is designed to replace the airport’s one-way SMS alerts with interactive, on-demand support. Travellers can ‘follow’ a specific flight and receive push notifications when check-in opens, boarding starts, baggage belts are assigned or delays occur. They can also ask about parking, liquid restrictions (important since Terminal 2 loosened its 100 ml rule last autumn) or where to find the quietest café before an early meeting.
For passengers who still need to confirm visa eligibility or secure the right travel documents before arriving in Prague, VisaHQ can streamline the entire process online. The platform walks you through Czech Republic visa requirements, helps complete applications, and tracks real-time status updates—all at https://www.visahq.com/czech-republic/—so you can focus on AVA’s in-terminal tips instead of embassy paperwork.
Airport management says the project is part of a wider passenger-experience strategy that already includes CT-scanner security lanes and an Apple Maps interior layout. For business travellers, the immediate win is time: knowing gate changes or queue lengths in advance helps avoid missed connections to Ostrava, Brno or onward meetings across Central Europe.
Behind the scenes, AVA feeds passenger questions into an analytics dashboard that highlights pain points in real time – data the airport plans to share with airlines and retail tenants to fine-tune staffing and promotions. If the pilot proves successful, similar functionality could appear in the official PRG app and even link to the EU’s forthcoming pre-check-in EES mobile enrolment tool.
The launch also signals opportunity for global-mobility teams moving staff through Prague: corporate travel policies can embed a simple WhatsApp opt-in to keep flying employees fully briefed without downloading new software – an approach likely to become standard across major European hubs.
