Foreign nationals living and working in Czechia will find government support lines unavailable over the holidays after the Interior Ministry switched off its immigration hotlines on 22 December. The main client-centre number (974 801 801) will stay offline until 2 January 2026, while the hotline dedicated to holders of Temporary Protection from Ukraine (974 801 802) will operate only on 29–30 December before another shutdown. Officials cite IT maintenance and staff leave as the reasons for the blackout.
The timing is awkward: January is peak season for employee-card and blue-card renewals, and roughly 400,000 Ukrainian refugees must finalise their 2026 status by 31 March. Immigration lawyers warn that missing filing deadlines because telephone support is unavailable will not excuse late submissions and could lead to fines or forced reclassification to short-stay status.
During the shutdown, the ministry is redirecting urgent queries to two e-mail inboxes and encouraging personal visits to branch offices, which remain open on business days. Nevertheless, heavier foot traffic is expected, especially in Prague where appointment slots are already scarce.
![Interior Ministry Immigration Hotlines Go Dark Until 2 January]()
VisaHQ offers online visa and residence-permit support for the Czech Republic, including document checklists, deadline reminders and on-the-ground assistance through partner agents—resources that can bridge exactly this kind of service gap. Travellers and HR teams can explore the options at https://www.visahq.com/czech-republic/ to ensure applications stay on track even when official hotlines go dark.
For corporate relocation managers, the advice is clear: collect outstanding documents now, use the ministry’s online reservation portal to secure January appointments, and prepare internal help desks or third-party vendors to answer assignee questions. Companies with high volumes of renewals might consider booking at regional offices in Brno, Ostrava or Plzeň, where queues tend to be shorter.
The episode underscores the importance of resilient support channels for foreign employees. Firms relying heavily on government helplines should diversify information sources—legal counsel, relocation providers and embassy advisories—to keep assignments on track during similar service interruptions.
The timing is awkward: January is peak season for employee-card and blue-card renewals, and roughly 400,000 Ukrainian refugees must finalise their 2026 status by 31 March. Immigration lawyers warn that missing filing deadlines because telephone support is unavailable will not excuse late submissions and could lead to fines or forced reclassification to short-stay status.
During the shutdown, the ministry is redirecting urgent queries to two e-mail inboxes and encouraging personal visits to branch offices, which remain open on business days. Nevertheless, heavier foot traffic is expected, especially in Prague where appointment slots are already scarce.
VisaHQ offers online visa and residence-permit support for the Czech Republic, including document checklists, deadline reminders and on-the-ground assistance through partner agents—resources that can bridge exactly this kind of service gap. Travellers and HR teams can explore the options at https://www.visahq.com/czech-republic/ to ensure applications stay on track even when official hotlines go dark.
For corporate relocation managers, the advice is clear: collect outstanding documents now, use the ministry’s online reservation portal to secure January appointments, and prepare internal help desks or third-party vendors to answer assignee questions. Companies with high volumes of renewals might consider booking at regional offices in Brno, Ostrava or Plzeň, where queues tend to be shorter.
The episode underscores the importance of resilient support channels for foreign employees. Firms relying heavily on government helplines should diversify information sources—legal counsel, relocation providers and embassy advisories—to keep assignments on track during similar service interruptions.
