Italian travellers no longer need to trek to a Questura for a routine passport renewal. On 4 November 2025 Poste Italiane confirmed that its flagship “Polis – Casa dei Servizi di Cittadinanza Digitale” project has switched on the passport-application service in a further 375 post offices spread across the provinces of Brescia, Livorno, Trapani, Novara and Vercelli, plus a string of island communities such as Favignana, Pantelleria and Capraia. This brings the total network of enabled branches to 3,215, of which 2,800 are “Polis” offices in municipalities under 15,000 inhabitants and 415 are larger urban branches.
Under the scheme, citizens can lodge biometric data, pay fees and monitor progress entirely at the post-office counter; the digital file is then transferred automatically to the local police headquarters for printing. Turn-around times are currently running at 15–20 days—dramatically lower than the 60-day peaks recorded at some Questure last summer—thanks to back-office automation and extended weekday opening hours.
![Poste Italiane brings passport applications to 3,200+ post offices, easing travel formalities for residents in smaller Italian towns]()
For corporate mobility managers the expansion offers two concrete benefits. First, assignees based in provincial Italy can refresh travel documents locally, reducing time off work and mileage expenses. Second, the predictable appointment system (bookable via the PosteID app or the dedicated 803.160 hotline) makes it easier to align passport renewals with visa-application deadlines.
The service is also a building block for Italy’s wider digital-identity agenda. Poste’s API already feeds successful passport updates into the SPID digital-ID ecosystem, smoothing authentication for online public-administration portals used by expatriates and HR providers. Poste Italiane says the next upgrade—due early 2026—will add eID card renewals and residence-certificate requests, further consolidating ‘one-stop’ document management.
Practical tips: expatriates should bring their old passport, two photos and €42.50 in government fees (payable by card). Parents applying for minors must show the other parent’s consent form. Applicants can track progress in real time via the Poste app, receiving an SMS when the booklet is ready for pickup or postal delivery.
Under the scheme, citizens can lodge biometric data, pay fees and monitor progress entirely at the post-office counter; the digital file is then transferred automatically to the local police headquarters for printing. Turn-around times are currently running at 15–20 days—dramatically lower than the 60-day peaks recorded at some Questure last summer—thanks to back-office automation and extended weekday opening hours.
For corporate mobility managers the expansion offers two concrete benefits. First, assignees based in provincial Italy can refresh travel documents locally, reducing time off work and mileage expenses. Second, the predictable appointment system (bookable via the PosteID app or the dedicated 803.160 hotline) makes it easier to align passport renewals with visa-application deadlines.
The service is also a building block for Italy’s wider digital-identity agenda. Poste’s API already feeds successful passport updates into the SPID digital-ID ecosystem, smoothing authentication for online public-administration portals used by expatriates and HR providers. Poste Italiane says the next upgrade—due early 2026—will add eID card renewals and residence-certificate requests, further consolidating ‘one-stop’ document management.
Practical tips: expatriates should bring their old passport, two photos and €42.50 in government fees (payable by card). Parents applying for minors must show the other parent’s consent form. Applicants can track progress in real time via the Poste app, receiving an SMS when the booklet is ready for pickup or postal delivery.
